Shipping & Returns
Shipping & Returns
Shipping
At Online Poppers, we know discretion is key. That’s why all our items are shipped in discreet, plain packaging, where the only label will show your delivery details and a discrete return address.
We have to put a return address on all our parcels, it’s a rule we have to follow, and the label will display:
NNN Retail Ltd
Unit B1
Basement
The Hive WA1
27-31 Sankey Street
Warrington
WA1 1SW
All deliveries will be made via Royal Mail or UK Next Day Courier and will require a signature on arrival.
But don’t worry, there will be NO reference to Online Poppers UK or what’s inside, so the only person who will know what goodies lie within is you!
All orders over £30 will qualify for free Royal Mail 48hr Signed For delivery.
For orders under £30 the delivery charge will be as follows
Standard Delivery Signed For (3 – 5 Working Days) £4.95
Express Delivery Signed For (2 Working Days) £6.50
Premium Delivery Signed For (1 Working Day) £9.95
All orders are shipped signed for to ensure Royal Mail delivers the parcel to the person, rather than leaving in an unauthorised place. All postage and packaging charges are made in GB sterling.
Orders placed after 2.30pm Monday to Thursday will be processed and dispatched the following day.
Orders placed after 2.30pm on a Friday will not be processed or dispatched until the Monday, unless this is a Bank Holiday, where it will be Tuesday.
We do not ship on Weekends or Bank Holidays and only ship within the UK. We apologise for any inconvenience this may cause.
Royal Mail Deliveries: Though we dispatch all orders as they are placed, we cannot control the disruptions that are currently being faced with Royal Mail deliveries, sorry!
Our daily cut of time for Royal Mail and Next Day Courier is 2.30 pm, and orders are collected Monday to Friday.
Orders placed after 2.30 pm Monday to Thursday will be processed and dispatched the following day. Orders placed after 2.30 pm on a Friday will not be processed or dispatched until the Monday (this includes Next Day Courier Service).
Please Note: We do not ship on Weekends or Bank Holidays, so any orders placed after 2.30 pm on a Friday or during the weekend will not be shipped until the following Monday. When the Monday is a Bank Holiday, orders will be shipped on the Tuesday.
We apologise for any inconvenience this may cause
The size of your parcel will determine how we package your goods.
All parcels will have a shipping label which will display your requested delivery name and address details and the return address: NNN Retail Ltd, Unit B1, Basement, The Hive WA1, 27-31 Sankey Street, Warrington, WA1 1SW.
We reserve the right to decline to deliver packages to certain addresses, including P.O. Boxes. We will contact you personally if we consider the address problematic.
If an order is returned to us by Royal Mail/Courier after an attempted delivery, we will process a refund to you for the value of the order only. Shipping cost will not be refunded.
If you choose to reorder, normal delivery charges will be applied.
Online Poppers UK is not responsible for any orders delayed by incorrect information given at checkout. Please ensure all information is entered correctly to avoid any delays in dispatch.
Orders & Returns
If you need to cancel your order, please email us immediately at opuk@nnnretail.co.uk with your name, order number and what details you need to change/cancel.
Alternatively call us 01925 871891 (Mon to Fri 9am – 4pm) with the details. If we are unavailable, please leave a message with your contact details, order number and a brief message, and we will get back to you as soon as we can.
To view your orders, you will need an account with us, which you can create during your purchase. If you already have an account simply login and go to My Account to view current and previous orders.
If you are unhappy with your product within the first 14 days of your purchase, we are happy to offer an exchange, providing the items are unopened, unworn, and unused.
We will only accept items for exchange that are in security sealed packaging. Items that are in packaging that can be opened/unwrapped, such as “clam shell” packaging, will not be accepted. Any items returned for exchange that are not deemed to be security sealed will be returned to the customer.
All returns are made at the customer’s expense and must be sent tracked for the customers security. Online Poppers will not be liable for returns lost in transit.
Where items are returned faulty, Online Poppers Customer Service Team will test to ensure fault, and if confirmed will refund the item, including any postage expense incurred with returning the item.
If an item has leaked, the seal must be intact for a refund or exchange to be processed. We may require that you email a photo of the item showing any discolouration etc. prior to processing an exchange or refund.
Simply email opuk@nnnretail.co.uk with a brief description of why and what you want to return for initial advice; prior to returning any items for advice. Please ensure you include your order number in the email. Upon returning, please forward the tracking number so we can track the return to us.
All Exchanges and Returns must be sent to:
Returns Dept
NNN Retail Ltd
Unit B1
Basement
The Hive WA1
27-31 Sankey Street
Warrington
WA1 1SW
You have 30 days from the date of purchase to inform Online Poppers of the fault.
Certain consumables are exempt from your right to return once they have been opened, used or worn. This includes, but are not limited to: Room Aromas (Poppers).
The above returns policy is only valid for purchases made through the Online Poppers website and does not apply to purchases made elsewhere.